Contact information

If you have any questions, please contact us using the form below or the chat icon in the bottom-right corner.

You can also message us on WhatsApp.

Our customer support hours are Monday–Friday, 9 AM–6 PM (UTC+8), and Saturday–Sunday, 10 AM–5 PM (UTC+8).

Because of time zone differences, we may not always be able to respond immediately. We’ll get back to you as soon as possible during our next support window. We typically respond within 14–24 hours on weekdays and within 48–72 hours on weekends.