Refund policy
Return and Refund Policy
At ImDGR, we prioritize customer satisfaction. If you're not completely happy with your purchase, our hassle-free return and refund policy ensures a smooth experience.
📦 Return Policy
- 30-day hassle-free returns: You may request a return or exchange within 30 days of receiving your order.
- Items must be unused, in their original packaging, and in resellable condition.
- Wrong item received or damaged during shipping: Eligible for free replacement (photo or video proof required).
- Orders not delivered within 45 days are eligible for a full refund.
- Customized or assembled products are non-returnable.
💰 Refund Policy
- Refunds are processed within 3-10 business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method.
- If applicable, return shipping costs will be deducted from the refund.
🚚 Return Shipping Costs
| Reason for Return | Shipping Cost Responsibility |
|---|---|
| Product defect (within 30 days) | Seller covers return shipping |
| Wrong item received / shipping damage | Seller covers return shipping |
| Non-defective return (within 30 days) | Buyer covers return shipping |
| Returns after 30 days (non-defective) | Not accepted |
If you discover a quality issue with your product more than 30 days after purchase, please refer to our Warranty Policy page for more information
📩 How to Request a Return/Refund
1️⃣ Contact us: Click here to contact us and send us your order number and reason for return.
2️⃣ Provide photos or videos (for defective items or shipping damage).
3️⃣ Confirm return address and ship the item back.
📦 Return Address:
Please contact us for a return address before returning. Please do not return the item yourself, as it may not be accepted.
💡 Ensure returned items meet our return criteria; otherwise, refunds may not be processed.